Refund Policy
Refund Policy
Last Updated: 31st December 2024
Thank you for shopping with KNYARi. We value your satisfaction and are committed to providing a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy outlined below.
Interpretation and Definitions
Interpretation
Words with the initial letter capitalized have specific meanings defined under the following conditions. These definitions will hold the same meaning regardless of singular or plural usage.
Definitions
For the purposes of this Return and Refund Policy:
- "Company" refers to KNYARi, operated by Anime Ki Dukan.
- "Goods" refers to items offered for sale by us.
- "Orders" means your request to purchase goods from us.
- "Website" refers to knyari.com
- "You" means the individual accessing or using the service, or the company or legal entity on whose behalf such individual is acting.
Order Cancellation Rights
You are entitled to cancel your order within 7 days of receiving the goods, provided specific conditions are met.
Conditions for Cancellation
-
Damaged or Missing Items:
- Cancellations will only be accepted if the product is damaged or items are missing.
- A genuine unpacking video of the parcel is mandatory to initiate the cancellation process.
-
Deadline:
- The cancellation request must be made within 7 days of receiving the goods.
How to Cancel Your Order
To exercise your right to cancel, please inform us with a clear statement:
- Email: helpknyari@gmail.com
We will process your cancellation and refund within 7 days from the date we receive the returned goods. Refunds will be made using the same payment method used for the original order, with no additional fees.
Conditions for Returns
To qualify for a return, the following conditions must be met:
- The goods must have been purchased within the last 14 days.
- The goods must be in their original packaging.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized goods.
- Items unsuitable for return due to their nature, such as perishable or expired items.
- Goods unsealed after delivery that cannot be returned for health protection or hygiene reasons.
- Items that are inseparably mixed with other products after delivery.
The company reserves the right to refuse returns that do not meet the above conditions at its sole discretion.
Returning Goods
You are responsible for the cost and risk of returning goods to us. Goods should be sent to the following address:
Return Address:
DLF CITY 5
Recommendations for Returns
To ensure safe delivery:
- Use an insured and trackable shipping service.
- Retain proof of shipping and delivery.
We are not liable for goods that are damaged or lost during return shipping. Refunds will not be issued without proof of return delivery or actual receipt of the goods.
Contact Us
If you have any questions or require further assistance regarding our Return and Refund Policy, feel free to contact us:
Email: helpknyari@gmail.com
We appreciate your understanding and cooperation.